Delivery & Returns
Cancellation Policy
We are unable to cancel or change orders already in process, en route or delivered. Same-day orders are processed immediately, and cannot be changed. All orders must be cancelled prior to 24 hours of delivery date; cancellation within 24 hours will result in 50% refund of total sale.
Events, custom and specially ordered items are to be paid in full a minimum of 14 days prior to delivery or pickup date. All payments made are nonrefundable for events, custom and specialty items.
Deliveries sometimes can be affected by weather, in any case Rouvalis Flowers is closed due to weather the sender will be notified and deliveries will resume next open business day.
Substitution Policy
Occasionally, substitutions of flowers and containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced staff will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
If the arrangement, plant or gift is not available and or appearance difference we will contact the sender for options of substitution.
Valentine’s Day Policy
Valentine’s Day Collection is available February 7th - 15th within our delivery zone. Any orders placed outside our delivery zone or not within the selected dates stated above will be issued a refund. Other Collections under “shop” are not available February 7th - 15th and if ordered during those delivery dates will be issued a refund.
Delivery Policy
Every Rouvalis gift is personally hand-delivered by our professional staff, and we make every effort to deliver your order as quickly as possible. Office, schools, hospitals and College Universities have in-house policies in regards to receiving deliveries. We will follow their policy and leave orders in secure places like receptions, mail rooms or security offices; if this is the case a voicemail will be left for the recipient.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 pm, Monday – Saturday. Orders received after that time may be delivered the following day.
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases, or offices. To request a specific delivery time, please call as an additional fee will be applied for minimum 2 hour window of time. We will do our best to accommodate your preferences.
If the recipient is not home we will leave a voicemail and door tag to notify recipient of delivery location, or if we are not able to leave them to call to reschedule. If we do not hear back from recipient within 24 hours of initial delivery we will contact sender and update them on the status of delivery.
Hospital deliveries are called ahead to make sure patient is in a room that can accept flowers. If patient is in a room that cannot accept flowers (ICU) we will notify the sender. If the patient is discharged upon our arrival, we can deliver to the home if it is within our delivery zone, if out of our delivery zone we will work with a florist in the area for delivery. We are only able to acquire room numbers with Hospital dispatch and no other information is given at that time in regards to discharge.
Refused deliveries are not eligible for refund.
Hard goods Return Policy
All hard goods are returnable for store credit within 5 days of purchase with receipt. Seasonal and Holiday themed hard goods are final sale. All hard good sales to Design Companies are final.
Perishable Product Refund Policy
Retail sales; All perishable products are final sale.
Delivery; We take the utmost care and caution to only provide top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality of our products please let us know within 24 hours of the delivery. After 24 hours it is impossible for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.